Public Folder HelpDesk for Outlook 9.2.5 - Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

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Software Hypermarket >> Business & Finance >> Business Application >> Public Folder HelpDesk for Outlook

Public Folder HelpDesk for Outlook Version: 9.2.5

Rating: 5/5 (1 votes)

Author Company: kalmstrom.com Outlook Solutions

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Box picture of software :Public Folder HelpDesk for Outlook

Price: $ 820.00

File Size: 7.41 M

Update Date: 7/7/2008 4:52:31 PM

Language:

License: Shareware

Downloads: 31

Limitations: 30 Days

OS:

Requirements: Exchange Server 5.5 or later

Contact the author Peter Kalmstrom: sales@kalmstrom.com

Support Email: support@kalmstrom.com

Download 1 Purchase Now

Description:
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

Main Feature:

Mailbox monitoring – select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
Ticket retrieval also from an online form.
Callers handling – select caller from Global Address List or Outlook Contacts or pick from a drop down list.
Knowledge base – when closing a ticket, create KB articles compatible with all versions of Outlook or OWA.
Statistics tool.
Can be installed in a mailbox or a public folder.

Vote for this software: Poor Excellent

Releated software search keywords: Helpdesk Outlook Issue Tracking Support Call center computer support group support help desk software itil IT help desk customer support help desk management essential statistics help statistics software support help desk solution

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