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LBE Desktop Helpdesk
Version: 4.0.123
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Rating: N/A
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| Author Company: Leigh Business Enterprises Ltd. |
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| Easy to use helpdesk system - sensibly priced to suit all business sizes |
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Price: $ 595.00
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| File Size: 4.03 M |
| Update Date: 5/20/2004 1:04:32 PM |
| Language: English |
| License: Shareware |
| Downloads: 190 |
| Limitations: 45 Days |
| OS: Win3.x/Win95/Win98/WinMe/WinNT 3.x/WinNT 4.x/Win2000/WinXP |
| Requirements: 25 MB Hard disk space, Javascript enabled browser |
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Description:
Easy to use helpdesk system, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent. |
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Vote for this software: Poor
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Update: 5/20/2004 1:04:32 PM
Downloads: 190
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