|
|
 Adventnet ManageEngine ServiceDesk Plus
Version: 7.5
|
Rating: N/A
|
| Author Company: AdventNet Inc |
|
| Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL |
 |
Price: Free
|
| File Size: 36.13 M |
| Update Date: 12/22/2008 6:38:57 AM |
| Language: |
| License: Freeware |
| Downloads: 164 |
| Limitations: Freeware for managing 25 Desktops with one technic |
| OS: |
| Requirements: P III 1Ghz and above, 256 MB RAM |
| Contact the author Mouttou Sidambaram: gary@adventnet.com |
| Support Email: support@servicedeskplus.com Support Phone: +1 925 924 9500 |
 Download 1  Purchase Now |
|
Description:
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations. |
|
Vote for this software: Poor
Excellent
|
|
Releated software search keywords: Help Desk ITIL help desk ITIL Service Desk Asset Management Trouble Ticketing Helpdesk Software SLA Management Contract Management Purchase Order Management Knowledge Base Inventory Management |
|
 |
Version: 6.50
Update: 5/20/2004 1:21:51 AM
Downloads: 3,487
Price: $ 69.00
|
Description:
Easily draw great-looking diagrams for business, technology, and education. |
|
Download Now
|
|
Version: 1.0
Update: 5/20/2004 1:34:54 AM
Downloads: 2,801
Price: $ 30.00
|
Description:
SimplySMS: Send/Read SMS (via serial port) for GSM phones (Siemens,Nokia,others) |
|
Download Now
Purchase Now
|
|
! EzVoice
Version: 2.1
Update: 9/8/2004 1:33:34 PM
Downloads: 1,491
Price: $ 28.60 $ 25.74 (10% OFF)
|
Description:
PC answering machine software picks up calls while you are away. |
|
Download Now
Purchase Now
|
|
Version: 2.01
Update: 5/20/2004 1:30:47 AM
Downloads: 1,216
Price: $ 30.00
|
Description:
Mobile Navigator works with your cell phone via PC. |
|
Download Now
Purchase Now
|
|
Version: 5.18.61
Update: 6/29/2008 3:43:31 PM
Downloads: 1,213
Price: $ 59.95
|
Description:
convert video files to DVD VOB AVI DivX MP4 WMV ASF 3GP H263 MOV VCD MP3 WAV |
|
Download Now
Purchase Now
|
|
|
Products By AdventNet Inc
|
Version: 6.5
Update: 4/9/2008 8:41:00 PM
Downloads: 169
Price: Free
|
Description:
Web-based Customer Service & Support Software with Account & Contact Man |
|
Download Now
|
|
Version: 7.5
Update: 12/22/2008 6:38:57 AM
Downloads: 164
Price: Free
|
Description:
Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL |
|
Download Now
|
|
More pages of category Business Application:
1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20 |
|